Last updated: July 16, 2026

This Return, Refund, and Cancellation Policy applies to eligible products purchased directly through BuyCAPCO.com or directly from Compressed Air Parts Company.

Return Period

Eligible products may be requested for return within 30 calendar days after the order is delivered.

A return request does not automatically guarantee approval. Products must satisfy the eligibility conditions described below.

Return Authorization Required

All returns require a Return Merchandise Authorization, also called an RMA or return authorization number.

To request authorization, contact:

Phone: 636-278-5400
Email: [email protected]

Do not ship a return until authorization and return instructions have been provided.

Products returned without authorization may be refused, delayed, returned to the sender at the sender’s expense, or subject to additional handling charges.

Eligible Return Condition

To qualify for return, a product must generally be:

  • Purchased directly from BuyCAPCO.com or Compressed Air Parts Company
  • Returned within the applicable return period
  • New and unused
  • Uninstalled
  • Unmodified
  • Undamaged
  • Complete with all components, accessories, manuals, and documentation
  • In the original manufacturer packaging
  • In resalable condition
  • Accompanied by the assigned return authorization

Opening an outer shipping carton does not automatically make an item ineligible. However, damage to manufacturer packaging, missing labels, writing on the package, installation marks, contamination, or missing contents may make a product nonreturnable.

Nonreturnable Products

Unless required by applicable law or approved in writing, the following products are not eligible for return:

  • Products not purchased directly from BuyCAPCO.com or Compressed Air Parts Company
  • Installed, used, tested, modified, damaged, or contaminated products
  • Products returned without required packaging, accessories, components, or documentation
  • Electrical and electronic components
  • Gaskets
  • O-rings
  • Belts
  • Seals
  • Made-to-order or custom-manufactured products
  • Products cut, programmed, configured, assembled, or modified for the customer
  • Special-order products identified as nonreturnable
  • Clearance, closeout, obsolete, or final-sale products
  • Hazardous materials, chemicals, lubricants, or opened fluids when return transportation is restricted
  • Products with removed, altered, or damaged serial numbers or labels
  • Products damaged because of improper installation, storage, use, or handling

A product’s eligibility should be confirmed during the return-authorization process.

Incorrectly Ordered Products

Customers are responsible for confirming part numbers, dimensions, specifications, voltage, application, and compatibility before ordering.

Products ordered incorrectly by the customer may be returned only when they otherwise satisfy this policy.

The customer is responsible for return shipping on incorrectly ordered products.

Incorrect Product Shipped

When we ship a product that is materially different from the item ordered, contact us promptly.

After verification, we will provide instructions and, when appropriate, a prepaid return method. We may replace the product or issue a refund.

Shipping Damage

Shipping damage must be reported promptly. Keep all packaging and take clear photographs of:

  • The outer package
  • Shipping labels
  • Interior packaging
  • Damaged product
  • Product labels and part numbers

Do not install or use a visibly damaged product before contacting us.

Defective Products

A defective product may be covered by a manufacturer’s warranty rather than the standard return policy.

Contact us before returning a suspected defective product. We may provide troubleshooting, warranty instructions, manufacturer contact information, replacement options, or return authorization.

A warranty claim does not guarantee an immediate refund.

Return Shipping

Unless the return results from our verified shipping error, the customer is responsible for:

  • Return shipping charges
  • Proper packaging
  • Shipping insurance
  • Tracking
  • Risk of loss during return transportation
  • Any carrier fees associated with the return

We recommend using a trackable and insured shipping service.

Collect-on-delivery returns will not be accepted unless approved in writing.

Original Shipping Charges

Original shipping, expedited shipping, delivery, freight, and handling charges are nonrefundable unless:

  • We shipped an incorrect product
  • The product was damaged before delivery
  • A refund of those charges is required by law
  • We agree otherwise in writing

Inspection and Refund Approval

Returned products are inspected after receipt.

A refund may be reduced or denied when the return is incomplete, damaged, used, installed, improperly packaged, missing documentation, or otherwise inconsistent with the approved return authorization.

We will notify the customer when the return has been approved, denied, or requires additional information.

Restocking Fees

Restocking fee:
Eligible returns may be subject to a restocking fee of 35%. Any applicable fee will be disclosed during the return-authorization process.

Refund Method

Approved refunds are issued to the original payment method whenever possible.

Banking institutions and card issuers may require additional time to post the credit after it is issued.

Cash refunds, checks, credits to a different card, or refunds to an unrelated party will not be provided unless necessary and approved by Compressed Air Parts Company.

Exchanges

We generally process replacement products as a new order and refund the eligible returned product after inspection.

When an exchange is specifically approved, price and shipping differences may apply.

Order Cancellations

Contact us immediately to request cancellation.

Orders may not be cancelable after they have been:

  • Submitted to a supplier
  • Special ordered
  • Customized
  • Prepared for shipment
  • Transferred to a fulfillment location
  • Shipped

If an order cannot be canceled, the customer may request a return after delivery, subject to this policy.

Refused Deliveries

Refusing a delivery does not automatically cancel an order or guarantee a full refund.

Return freight, carrier charges, storage fees, address-correction fees, and other costs resulting from an unauthorized refusal may be deducted from the refund when permitted by law.

Chargebacks

Please contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

This provision does not limit any lawful rights available through a card issuer or payment provider.

Contact Information

Compressed Air Parts Company
110 N Cool Springs Rd
O’Fallon, MO 63366
United States

Phone: 636-278-5400
Fax: 636-294-9901
Email: [email protected]