SHIPPING AND DELIVERY POLICY

Last updated: July 16, 2026

This Shipping and Delivery Policy applies to orders placed through BuyCAPCO.com, operated by Compressed Air Parts Company.

Order Processing

Orders are reviewed for payment authorization, product availability, shipping requirements, and potential order errors before shipment.

An order-confirmation email confirms that we received the order. It does not guarantee acceptance, availability, or shipment. We may contact the customer when additional information is needed.

Orders are generally processed during normal business days, excluding weekends and recognized holidays. Processing times may vary based on product availability, supplier availability, order size, payment review, and shipping method.

Product Availability

Products displayed on BuyCAPCO.com may be:

Stocked at our location
Stocked by a distributor or manufacturer
Shipped from a third-party fulfillment location
Subject to a supplier lead time
Temporarily unavailable or backordered

Website availability information is provided in good faith but may not always reflect real-time inventory.

When an item cannot ship within the timeframe stated on the product page, during checkout, or in an order communication, we will contact the customer with available options. Depending on the circumstances, those options may include:

Accepting a revised estimated shipment date
Shipping available items separately
Substituting an approved equivalent product
Canceling the delayed item
Canceling the order and receiving a refund for the unshipped merchandise

We will not substitute a materially different product without customer approval.

Shipping Charges

Shipping charges are calculated or displayed during checkout whenever possible. Certain oversized, heavy, hazardous, special-order, truck-freight, or remote-destination shipments may require a separate freight quotation.

If the shipping amount shown at checkout is materially incorrect because of product dimensions, weight, destination, carrier restrictions, or website error, we will contact the customer before shipment.

The customer may approve the revised shipping charge or cancel the affected item for a refund.

Shipping Methods

Available shipping methods depend on product size, weight, destination, availability, and carrier limitations.

Orders may be shipped using parcel carriers, freight carriers, manufacturers, distributors, or other delivery services.

We do not guarantee a carrier or service unless that carrier or service is specifically confirmed in writing.

Estimated Delivery Dates

Delivery estimates are not guaranteed unless expressly stated in writing.

Carrier delays caused by weather, natural disasters, labor disruptions, transportation interruptions, incorrect addresses, security restrictions, customs, or other conditions outside our control may affect delivery.

Processing time and transit time are separate. Selecting an expedited shipping method does not necessarily shorten product handling or supplier lead time.

Split Shipments

Orders containing multiple products may be shipped in separate packages or from separate locations. Tracking information may be issued separately for each shipment.

Additional shipping charges will not be added solely because we choose to split an order unless the customer approves the additional charge.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

Additional charges resulting from an incorrect address, refused shipment, missed freight appointment, limited-access location, residential freight delivery, reconsignment, storage, or address correction may be charged to the customer when permitted by law.

Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after processing or shipment begins.

P.O. Boxes

Some carriers and products cannot be delivered to a P.O. box. A physical street address may be required.

Freight and Oversized Deliveries

Heavy or oversized products may ship by truck freight.

Unless otherwise confirmed in writing, standard freight service may not include:

Liftgate service
Inside delivery
Residential delivery
Limited-access delivery
Unpacking
Installation
Removal of packaging
Delivery at a specific appointment time

Customers must disclose special delivery requirements before shipment. Additional carrier fees may apply.

Inspect truck-freight shipments before signing the delivery receipt. Visible damage or shortages should be written on the carrier’s delivery receipt before accepting the shipment.

Damaged, Missing, or Incorrect Shipments

Customers should inspect deliveries promptly.

Report visible or concealed shipping damage, missing packages, shortages, or incorrect products as soon as reasonably possible by contacting:

Phone: 636-278-5400
Email: [email protected]

Please include the order number, product information, photographs, packaging photographs, and a description of the issue.

Keep the product and all original packaging until the claim has been reviewed. Discarding packaging may affect the ability to pursue a carrier claim.

Lost Packages

A carrier scan showing “delivered” does not automatically establish the outcome of a claim. We may ask the customer to check the delivery location, household members, neighbors, building management, or carrier before a replacement or refund decision is made.

Claims are reviewed based on tracking records, carrier findings, shipment value, delivery documentation, and applicable law.

International Orders

Orders are shipped only to destinations made available through checkout or separately approved by Compressed Air Parts Company.

For approved international orders, the customer is responsible for import duties, taxes, brokerage fees, customs charges, permits, and destination-country requirements unless otherwise agreed in writing.

Order Cancellation

An order can be canceled without charge when cancellation is completed before the order is processed, purchased from a supplier, customized, packaged, or shipped.

Special-order, customized, supplier-committed, or already-shipped items may not be cancelable. Any applicable cancellation charge will be disclosed before the cancellation is finalized.

Contact Information

Compressed Air Parts Company
110 N Cool Springs Rd
O’Fallon, MO 63366
United States

Phone: 636-278-5400
Fax: 636-294-9901
Email: [email protected]